Common Questions, Straight Answers

No, it's a labour warranty. Materials and manufacturer parts have their own separate cover, and we'll always point you to it if something needs replacing.

Yes. We hold NSW Plumbing Licence #292427C, and every job is carried out licensed and insured, water and gas. It's the same licence whether the job's a leaking tap or a gas line.

Yes, gas work is carried out by appropriately licensed tradespeople under the same licence, #292427C. NSW rules require that separation of skill, and we treat it as more than a box to tick.

The Lifetime Labour Warranty covers our labour on the job itself, not just the day we walk out. If something we did needs attention down the track, that's on us to put right.

Of course. Plenty of people just want to know if something's urgent before deciding what to do, and we'll always give you a straight answer over the phone.

Safety comes first, so a gas smell or a burst pipe flooding a home jumps the queue. Everything else gets worked through in the order it comes in, same day.

We work on a same-day basis and get someone moving as soon as the job allows, day or night. A real person answers the phone every time you call, not a call centre.

Yes. If timing shifts because an earlier job ran long, we'll call ahead so you're not left wondering. You'll always know roughly when to expect us.

Yes, $65 off your first service applies across any of our seven emergency jobs, for new customers booking with us for the first time. It's one use per household and won't stack with any other offer.

No. Our $0 Call Out Fee covers getting a licensed plumber to your door, and there's no separate travel charge stacked on top.

We can give you a ballpark over the phone, but the firm price gets agreed once we've seen the job in person. If anything changes once we're on site, we'll stop and talk you through the new figure before going further.

Yes, GST is already built into every quote we give. There's nothing extra added once the work is finished.

Housing age is the big one. A lot of the Federation terraces and interwar semis around Marrickville Oval still run on original clay drains and ageing galvanised water pipes, which behave differently to a newer build's copper and PVC.

Very much so. Mature fig and plane trees along the streets send roots into old jointed clay drains, and that's still one of the most common callouts we get in this pocket of the Inner West.

It can. Marrickville Golf Course sits right on the Cooks River floodplain, and that same low-lying ground runs under a fair few streets nearby, so older stormwater lines can struggle in a heavy downpour and back up drains that were already borderline.

Yes. Shops and cafes along the retail strips get the same response as a house up a side street, whether that's a blocked drain before opening or a burst pipe mid-shift.